Jan 5, 2021
Seth Sternberg, Co-founder and CEO of Honor discussed the innovations his company is making in the personal care market. It starts with focusing on the Care Professionals and treating them with respect by understanding their preference and given them agency by providing the proper training, giving them the right tools, setting expectations and ensuring they are working in the right environment.
Honor’s approach seems to working as its net promoter score from their Care Pros is 68 which is well above most employee NPS scores.
Show Notes: Seth’s chosen book is The Righteous Mind: Why Good People Are Divided By Politics And Religion by Jonathan Haidt. Seth enjoys podcasts tied to bicycles and science and his two favorite are: Marginal Gains Cycling Podcast and The Peter Attia Drive Podcast.